What is a "manager"?
A manager is anyone who signs in to the back office: the owner, admins and department supervisors. Esencial includes 5 and Pro includes 15. Each extra manager costs $9 a month. Room attendants, technicians and the front desk use the app and do not count as managers: they are unlimited.
What happens when the trial ends?
The trial lasts 7 days, with everything in Pro and no credit card. When it ends, you choose a plan and pay from the back office. If you do not choose one, your property becomes read-only and is deleted after 30 days. Nothing is charged automatically.
Is there a long-term contract?
The monthly plan can be canceled whenever you want and stops at the end of the current month. The yearly and two-year plans are paid up front, cost less and can be canceled so they do not renew.
Do prices include taxes?
No. All prices on this site are shown without taxes.
My property is in Europe. What do I pay?
The same numbers, in euros: €59 or €149 a month per property, excluding VAT. Properties in Europe are billed in euros and the rest of the world in US dollars.
Where can I subscribe?
Billing is available for properties in the United States, Canada, Mexico, the United Kingdom and the European Union. Anywhere else, you can sign up and try Ordenly; to subscribe, write to us from Support and we will look at your case.
I have several locations. How does it work?
Each location has its own plan and its own data, and you manage them from the same account. From the 2nd to the 5th location there is a 15% discount. With 6 or more, we set a custom price: write to us.
How do I pay?
By card, through Stripe, from the back office.
Can I change plans?
Yes. Moving up from Esencial to Pro takes effect right away and you pay the prorated difference. Moving down takes effect at the end of the period you have already paid for.
How much does it cost to get started?
Nothing: you sign up, add your rooms (by hand or importing a CSV file) and invite your team by email. A "Getting started" guide walks you through it. On Pro you can add an onboarding session by video call, in English, for $299 (€299 if your property is billed in euros).