Hotels and lodging
Every problem at your hotel, reported, fixed and on record.
Room attendants and the front desk report with a photo, maintenance knows what is next when they open the app, and PM tasks show up on their own. With Pro, the status of every room too.
7 days with everything. No credit card.
From $59 a month per property, excl. taxes. Your whole team included.
What happens at a lot of hotels today.
The report stays in the hallway.
The room attendant mentions it to someone in passing, and at night the guest in 204 calls about the same faucet.
Nobody knows what is open.
Yesterday’s problems live on sticky notes, in a text thread or in someone’s head.
PM on a spreadsheet.
The boiler room check or the pool log depends on somebody remembering.
The front desk has no answer.
A guest asks about their room and someone has to radio maintenance to find out.
What Ordenly does at your hotel.
Reporting is taking a photo.
Photo, room and what is wrong. Up to 5 photos and 5 seconds to undo. Scan the QR code on the door and the app knows where you are.
Dispatch in one tap.
“Dispatch now” puts what is unassigned in front of you and shows who is free. Work orders are closed with a photo of the fix.
PM on the technician’s list.
Daily, weekly or monthly tasks with checklists and measurements. If a reading falls out of range, a work order opens on its own.
The front desk answers right away.
Type the room number and see what is open and what was closed this week. On the desk tablet, each person signs in with their PIN.
Works in the basement.
Without a signal you can create work orders, change their status and search rooms. Everything is sent when the connection comes back.
Vendors, equipment and the Monday email.
Vendors get the work order by link, with no account. Every piece of equipment keeps its history. And management gets a weekly email report.
7 days with everything. No credit card.
Pro plan
With Pro, housekeeping too.
Esencial is complete maintenance. Pro is hotel operations: room status, deadlines and the numbers.
Housekeeping.
The status of every room (dirty, clean, inspected or out of order), the day’s assignments by sections and scored inspections.
Deadlines by priority.
Critical in 2 hours, high in 8, medium in 48 and low in a week, or your own. Alerts before they are due, and on hold with a reason, which pauses the clock.
Management reports.
Response times, preventive maintenance, the locations with the most problems and team workload, in CSV or PDF.
Calendar, board and API.
The forecast calendar for PM, the Kanban board, roles per department, and an API, webhooks and MCP to connect other systems.
What each plan includes: Esencial or Pro, line by line
What hotels ask us.
Will my team actually use it?
It is built so their part takes seconds. Reporting is three steps (the photo, the room and what is wrong), and closing is one button and the photo. When they open the app, each person sees their own work: the room attendant, the button to report; the technician, what is next. At the front desk you can use a shared tablet where each person signs in with their PIN.
Can we use a shared tablet?
Yes. You register the tablet once and each person signs in with their PIN. The session closes on its own after a while without use (15 minutes by default, and you can change it), and every work order is recorded under the person who created it.
What languages is it in?
English, Spanish (Latin America) and Spanish (Spain). Each person chooses their own in their profile, so on the same team one person can use the app in English and another in Spanish.
How much does Ordenly cost?
Esencial costs $59 a month per property and Pro costs $149 a month per property, excluding taxes. The yearly plan has one month free ($649 and $1,639 a year) and the two-year plan, two months free ($1,298 and $3,278). Field staff are unlimited on both plans.
Try it this week at your hotel.
Sign up in a minute, add your rooms and invite the team. The trial is full Pro, housekeeping included.
7 days with everything. No credit card.